Last updated April 26, 2026
This refund policy covers digital products purchased from our Etsy shop (tradesmanoffice.etsy.com). All transactions are processed through Etsy and subject to their platform terms in addition to ours.
Digital products are non-returnable by nature
Once a digital file (Excel spreadsheet, PDF, or template) has been downloaded, it can't physically be "returned" the way a tool or piece of equipment can. This is true of all digital products on Etsy and across the internet. Our default policy reflects that: all digital product sales are final.
When we will issue a refund
Despite the default no-refund policy, we will issue a full refund in the following situations:
1. The file you downloaded is broken or corrupted. If the Excel file won't open, the PDF is unreadable, or the download is incomplete, we'll either send you a working version or issue a full refund. Contact us within 7 days of purchase.
2. The product is materially different from how it's described. If our listing says the price book covers 360 plumbing services and you discover it covers 50, that's our problem and we'll refund.
3. Duplicate purchase. If you accidentally bought the same product twice (or bought a single product when you'd already purchased the bundle), we'll refund the duplicate.
When we won't issue a refund
Refunds will not be issued in these situations:
- "I changed my mind after downloading"
- "I didn't realize it was an Excel file" (every product description specifies the file format)
- "It doesn't match my exact local market" (pricing is calibrated for Philadelphia metro 2026; the documentation explains how to recalibrate for your area)
- "I expected something different" without being able to point to specific descriptions that misrepresented the product
How to request a refund
If your situation matches one of the refund cases above:
1. Contact us through your Etsy order page (Etsy's messaging system) within 7 days of purchase. This creates a record of your request and lets us troubleshoot the issue.
2. Describe what's wrong (e.g., "the file won't open," "I bought the bundle by mistake after already buying the electrical book").
3. If we agree the situation qualifies for refund, we'll issue it through Etsy's refund process. Refunds typically appear in your account within 5-10 business days depending on your bank.
Free updates
When we update our products (new code year, recalibrated pricing, etc.), customers who previously purchased that product receive the update at no cost. Etsy notifies you when an update is available. There's no need for refund and re-purchase.
Contact
Questions about a specific order? Use the Etsy messaging system on your order page. General questions about this policy can go through our contact page.